Privacy Policy for Four Star Cargo

Who We Are

At Four Star Cargo, we are dedicated to providing exceptional cargo services by air and ocean to the Caribbean islands. Our website address is:

Home
. As a trusted provider in the logistics industry, we understand the importance of privacy in the digital age. We are committed to protecting the personal information of our customers and partners. This privacy policy outlines our practices concerning data collection, usage, and protection to ensure transparency and build trust with our users.

What Personal Data We Collect and Why We Collect It

At Four Star Cargo, we respect and are committed to protecting your privacy. We collect various types of information from you to facilitate the services you request and to enhance your overall experience with us. Below, we detail the types of data we collect and the specific purposes for which we use them:

  • Name and Contact Information: We collect your full name, email address, mailing address, and phone numbers. This information is essential for us to process and fulfill your orders, communicate with you about your transactions, and offer customer support.
  • Account Information: When you register for an account, we require you to provide a username and password. This allows us to create a personalized account for you, which you can use to manage your orders and preferences.
  • Credit Card and Payment Details: We collect credit card information or other payment details to process payments securely. We adhere to strict data protection regulations to ensure the security of your financial information.
  • Shipping and Billing Information: To ensure accurate delivery of purchased items, we collect detailed information about shipping addresses and billing addresses.
  • Preferences and Interests: We may collect information about your preferences and interests to tailor our services and provide you with more relevant offers and content.

All collected information is used strictly for the purposes mentioned above and to improve our service offerings. We do not share your personal data with third parties without your explicit consent, except as necessary to fulfill legal obligations or provide requested services.

Comments

When visitors leave comments on our site, we collect the information displayed in the comments form, such as your name and comment text. Additionally, to help prevent spam, we collect visitors’ IP addresses and browser user agent strings.

To enhance your experience and to enable the use of gravatars (globally recognized avatars), an anonymized string (also known as a hash) may be created from your email address and provided to the Gravatar service to see if you are using it. If you are actively using Gravatar and your comment is approved, your profile picture will be visible to the public alongside your comment. For more information on the privacy practices of Gravatar, please visit Automattic’s Privacy Policy , the parent company of Gravatar.

Media

If you upload images to our website, please be aware that images may contain embedded metadata, such as EXIF GPS location data. This metadata can store details about where and when an image was taken. While we do not extract or use this data, visitors to the website may be able to download and access this information if it is not removed before uploading.

To protect your privacy and prevent the unintentional sharing of your geographical location, we strongly recommend removing any embedded location data before uploading images. Most devices and image editing software provide options to remove EXIF data before sharing files online.

Contact Forms

When you utilize the contact forms on our website, we collect essential personal information that you provide, such as your name and email address, along with any additional information you may include in the message field. This data enables us to effectively respond to your inquiries and fulfill your requests. We commit to not using the information gathered through our contact forms for marketing purposes without your explicit consent.

We prioritize the security of your personal data with high standards of protection. All information received via the contact forms is securely stored and strictly accessible to authorized personnel who are obliged to maintain confidentiality. Your contact information is retained only as long as necessary to serve you and meet the purposes described, or until you request that we delete it. We adhere to industry best practices and legal requirements to ensure the security and integrity of your data.

Should you choose to withdraw consent or request the deletion of your data, you may contact us at any time, and we will comply with your request in accordance with applicable regulations. This ensures that you retain full control over your personal information.

Cookies

Yes, Four Star Cargo uses cookies. Cookies are small text files that our site, or our service provider, places on your computer’s hard drive through your web browser (if you allow). These cookies enable our systems to recognize your browser and capture and remember certain information.

We utilize cookies for several purposes:

  • Shopping Cart: To remember and process the items in your shopping cart.
  • User Preferences: To understand and save your preferences for future visits, enhancing your personalized experience on our site.
  • Site Analytics: To compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. This data helps us to improve our website and tailor it to customer needs.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, doing so may prevent you from taking full advantage of the website.

For more detailed information on how we handle your data, including how we use cookies in conjunction with third-party partners, please refer to our full Privacy Policy .

How Do We Use Your Information?

The information we collect from you may be used in one or more of the following ways:

  • To Personalize Your Experience: Your information helps us tailor our services to your specific needs and improve your interactions with our website.
  • To Improve Our Website: We continually enhance our website offerings based on user feedback and browsing behaviors to optimize user experience.
  • To Improve Customer Service: Your information enables us to effectively respond to inquiries, customer service requests, and support needs.
  • To Process Transactions: Your information is used exclusively for the purpose of fulfilling your orders, processing payments securely, and delivering purchased services. We do not sell, exchange, transfer, or share your personal information with other companies without your explicit consent, except as required for service delivery.
  • To Communicate with You: We may use your email address or phone number to send order confirmations, updates, tracking details, and service-related communications.
  • To Administer Promotions, Contests, or Surveys: If you opt to participate in a contest, promotion, or survey, we may use your information to facilitate these activities and inform you about related offers.
  • To Provide Customer Support via WhatsApp: Our website features a WhatsApp contact button powered by the Click to Chat plugin. When you choose to contact us through WhatsApp, your communication is subject to WhatsApp’s Privacy Policy . We do not store or share these conversations outside our customer service records.

How Do We Protect Your Information?

We implement a variety of security measures to ensure the safety and confidentiality of your personal information when you place an order, register on our website, or access your account.

  • Data Encryption: All sensitive and payment-related data is transmitted via Secure Socket Layer (SSL) encryption provided by GoSSL , ensuring secure transactions.
  • Secure Payment Processing: Payments are processed securely through Fortis , our trusted payment gateway. We do not store credit card details on our servers.
  • Access Control: Personal data is stored on our own secured servers and is accessible only to authorized personnel with specific access rights who are required to keep this information confidential.
  • Firewalls & Security Software: We employ advanced security solutions, including SonicWall firewalls and ESET Enterprise antivirus protection, to safeguard against unauthorized access and cyber threats.

Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

Phone: +1 (305) 717-6200