Privacy Policy

1. Scope

This Privacy Policy applies to the Four Star Cargo mobile application ("App") provided by Four Star Cargo Inc. ("Four Star Cargo," "we," "us," or "our"). The App allows authorized customers to access shipment information, review account details, update eligible account information, track shipments, and make payments for eligible shipments.

This policy applies to information handled through the App and the systems used to provide those mobile services. Separate websites, carriers, payment providers, and other third-party services may have their own privacy policies.

2. Information We Handle

Depending on how you use the App, we may process the following categories of information:

• Account and contact information: customer or account number, name, company or organization name, attention/contact name, postal address, email address, telephone numbers, and other account details associated with your Four Star Cargo account.
• Authentication information: information used to authenticate you and maintain authorized access to your account. Passwords and other credentials should be treated as confidential.
• Shipment and cargo information: shipment or warehouse receipt numbers, air waybill or bill of lading information, shipper and consignee details, purchase-order references, package counts, weight, volume, descriptions, shipment dates, arrival or estimated-arrival information, status information, and related shipment records.
• Payment and transaction information: amounts due, payment status, transaction status, payment date/time, and other information needed to initiate, confirm, reconcile, or display a payment. Payment-card information may be handled by the applicable payment service provider.
• Tracking information: tracking numbers or other shipment identifiers you enter or select when using tracking features.
• Technical and security information: information reasonably necessary to operate and secure the service, which may include network information, IP address, request timestamps, device or application diagnostics, and error information generated when communicating with our systems or service providers.

3. How We Use Information

We use information handled through the App to:

• authenticate authorized customers and provide access to account services;
• display shipment, cargo, account, and payment-status information;
• process requested account-information updates;
• facilitate and confirm payments for eligible shipments;
• support shipment tracking and customer-service requests;
• maintain the reliability, security, and integrity of our systems;
• investigate errors, abuse, fraud, or unauthorized activity; and
• comply with applicable legal, regulatory, accounting, transportation, and recordkeeping requirements.

4. How Information May Be Shared

We may disclose information when reasonably necessary to operate the App and provide cargo services, including to service providers that support hosting, infrastructure, payment processing, communications, security, or other business operations. Shipment-related information may also be shared with carriers, agents, vendors, customs or transportation authorities, or other parties involved in providing or administering the requested shipment.

We may also disclose information when required by law, legal process, or government request; to protect the rights, safety, security, or property of Four Star Cargo, our customers, or others; or in connection with a business transaction such as a merger, acquisition, restructuring, or transfer of assets, subject to applicable law.

5. Payments

When you choose to make a payment through the App, payment information may be transmitted to or handled by a payment service provider. That provider's privacy and security practices may also apply to the payment transaction. Four Star Cargo may receive and retain transaction information needed to confirm the payment, update shipment records, provide support, perform accounting, and meet legal or financial recordkeeping obligations.

6. Tracking and Third-Party Services

Certain tracking or external-service features may direct you to a carrier or another third-party website or service. Information you provide directly to those third parties is governed by their own privacy policies and terms. We encourage you to review those policies before providing information.

7. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include encrypted network communications, access controls, authentication controls, and restricted access to systems and records based on business need.

No system or method of transmission can be guaranteed to be completely secure. You are responsible for protecting your account credentials and for using reasonable security practices on your device.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain shipment and payment records, support customers, protect our systems, resolve disputes, enforce agreements, and satisfy applicable legal, accounting, customs, transportation, regulatory, and recordkeeping obligations. Retention periods may vary depending on the type of information and the purpose for which it is maintained.

9. Your Choices, Corrections, and Deletion Requests

You may use available account features to review or update eligible account information. For questions about your information, corrections that cannot be completed in the App, or requests concerning deletion of your account or personal information, contact Four Star Cargo using the information below.

We will evaluate requests in accordance with applicable law. Certain information may need to be retained where required for legal, regulatory, transportation, customs, fraud-prevention, accounting, transaction, or other legitimate recordkeeping purposes.

10. Children's Privacy

The App is intended for customers using Four Star Cargo's shipping and account services and is not directed to children.

11. International Processing

Four Star Cargo provides international transportation and logistics services. Information may therefore be processed in the United States and, where necessary to provide requested services, in other jurisdictions in which carriers, agents, service providers, or authorities operate. Applicable legal safeguards and requirements continue to apply to our handling of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy as the App, our services, legal requirements, or our data practices change. When we make changes, we will update the "Last updated" date shown at the top of this page. Material changes may also be communicated through the App or other appropriate channels when required.

13. Contact Us

If you have questions about this Privacy Policy or Four Star Cargo's handling of information through the App, contact: